FAQ - Frequently Asked Questions

1. Put the items you want in your shopping cart. Under each product, you will see a button called "Add to Cart". Click on it to place an item you would like to purchase into your shopping cart. You can always update your items in the cart by changing the order quantity, adding or deleting items. Please make sure that your cart only has the items you actually want to buy before continuing with the rest of the order process. 2. Check out You can always view your cart in the top right corner of the page. By clicking on it, you will arrive at the check out page, where you can complete your order. If you have a voucher code, you can apply it (here). If you already have a customer account, you can log in with your email address and password. Otherwise, you can register as a new customer by clicking on the box at the bottom of the page, or place the order without creating a customer account. Of course, your data is safe with us and we will only share it with partners who help us deliver your product to you. By default, we also use your billing address as the shipping address. If you want your order to be shipped to a different address, select "Ship to a different address" and enter (here) the shipping address. You can choose your preferred payment method. 3. Finish your order Once you have confirmed all your information and have read and accepted the terms of withdrawal and our General Conditions, you can complete your order. Click on "Place Order" to submit your order. We will make sure to deliver it to you as soon as possible!

You can redeem a voucher code directly in your shopping cart. If you want to order from a computer or laptop, you can see the voucher code field on the right side next to your order summary. If you want to order from a mobile device, click on the order summary and the voucher code field will appear. Enter your voucher code and click on "Apply". The amount of your order will be automatically updated. It is not possible to use multiple voucher codes for the same order.

You can see an overview of all your orders. You can also easily manage the invoice and delivery address and choose between them for your next purchase without having to enter new information.

Thank you for placing an order! After placing the order we will send you an e-mail with the invoice. If you haven't received your invoice, please let us know and we will be happy to send it back to you.

You can only find an overview of your orders if you have created an account. The overview can be found in the account section.

Unfortunately, it is not possible to change orders after they have been processed. If you want to order multiple items, please place a new order for these items. If you want to cancel some items, please contact us and we will assist you.

Please contact us and we will try to help you cancel your order.

Generally, we are unable to change or update your shipping address once we have processed your order. You can always contact us to see what we can do for you.

When the tracking information tells you that your package has been returned to the sender, it could be that your address was wrong or incomplete. Please contact us to share with us your order number, your tracking code and your complete address (the recipient's name must be identical to the name on the mailbox). We will send you a new package shortly.